My backlight is no longer working
Try replacing the battery or plug in a 9-volt adapter to ensure the scale is providing enough charge for the backlight to function properly. If your backlight is still not functioning, please contact our support team. Your scale can be replaced under the 1-year warranty from the date of purchase with the retailer from whom you purchased it.

----

There is an Out2 error when I power on my scale
This typically indicates the scale needs recalibration. We can calibrate the scale with certified calibration weights to ensure accuracy. If a calibration procedure has no effect, there may be a faulty load cell. If the Out2 error code appears and powers the scale off; it is an indication that the load cell is defective. Your scale can be replaced under the 1-year warranty from the date of purchase with the retailer from whom you purchased it.

----

My scale still fluctuates after I put weight on it
Ensure to use the scale on a level surface while weighing items. On rare occasions, other electronics can interfere with the performance of your scale; be sure to keep about 3 feet in distance. If the problem persists, it may be a defective load cell. Your scale can be replaced under the 1-year warranty from the date of purchase with the retailer from whom you purchased it.

----

Valid for Alimento NSF Listed Digital Scale.  Model #: 136KP